CDVI® Americas Technical Support
from Monday to Friday, 8am to 8pm Eastern Time.
Toll Free: 1-866-610 0102 (Ext: 223)
cdvsupport3 (Cosmin Florescu)
cdvsupport2 (Sébastien Manseau)
cdvsupport4 (Emil Rancu)
Outside these hours, leave us a message on our answering service (extension 223)
Problem Report Form
To assist us in providing speedy resolution of the problem please provide as much information as possible. The following check list may assist you in this process:
- Was anything unusual happening or had just happened when the suspect bug occurred?
- Have you just upgraded or changed any system or network software?
- Have you just changed or upgraded your CDVI product or service?
- When did this start happening?
- How often does it happen?
- Describe the behavior when the suspect bug occurs especially any LEDs that change or flicker. messages that appear.
- What do you think is happening?
- Always note the version number of software or firmware.
Please be sure to fill all fields.
It will help us to assist you rapidly and the right way. Thank You