CDVI Americas Technical Support

Available Monday to Friday, from 8am to 8pm Eastern Time.

Please note that CDVI’s technical support is reserved for installers. If you are an end-user and require assistance, we ask that you contact your installer.

Toll Free: 1-866-610 0102 ext. 1 or send an email to: support@cdvi.ca

Report a problem

Use this form to report suspected bugs on any of our products or services. You may want to read our privacy policy statement before filling in any other fields.

To assist us in providing speedy resolution of the problem please provide as much information as possible. The following check list may assist you in this process:

  • Was anything unusual happening or had just happened when the suspect bug occurred?
  • Have you just upgraded or changed any system or network software?
  • Have you just changed or upgraded your CDVI product or service?
  • When did this start happening?
  • How often does it happen?
  • Describe the behavior when the suspect bug occurs especially any LEDs that change or flicker. messages that appear.
  • What do you think is happening?
  • Always note the version number of software or firmware.

Remote Support Software

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Technical Support

cdvi-emil-rancu

Emil Rancu
Manager of Technical Services

Emil provides effective technical assistance to users requesting help with the functionalities and features of CDVI products.

Tel: 1 (866) 610-0102 ext. 224
Skype: Call me
Email: emil@cdvi.ca

cdvi-cosmin-florescu

Cosmin Florescu
Technical Support Specialist

Cosmin provides effective technical assistance to users requesting help with the functionalities and features of CDVI products.

Tel: 1 (866) 610-0102 ext. 222
Skype: Call me
Email: cosmin@cdvi.ca

cdvi-sebastien-manseau

Sébastien Manseau
Technical Support Specialist

Sébastien provides effective technical assistance to users requesting help with the functionalities and features of CDVI products.

Tel: 1 (866) 610-0102 ext. 223
Skype: Call me
Email: smanseau@cdvi.ca

cdvi-jean-jacques-beland

JJ Béland
Technical Support Specialist

JJ provides effective technical assistance to users requesting help with the functionalities and features of the CDVI products.

Tel: 1-866-610 0102 ext. 225
Skype: Call me
Email: jjbeland@cdvi.ca