Terms and Conditions

5 YEAR WARRANTY:
CDVI states that their products remain free of defects in material for a period of five years from the date of invoice, subject to any exclusions and limitations as set forth below:
These warranties do not cover product abuse, modification, or failure to adhere to product instructions, improper operations and/or misuse. CDVI is not responsible for damage arising from failure to follow instructions relating to the product’s intended use. CDVI is not responsible for injury or loss caused by or associated with the installation and/or use of equipment in any manner other than in strict conformance with the instructions set forth in its installation manuals, supplemental assembly and installation instruction sheets, technical bulletins and/or product literature.
CDVI does not warrant damages or defects to the CDVI product under the following conditions: an Act of God, unauthorized service or repair of the CDVI products, unauthorized modifications and / or alterations made to product, damage from electrical power problems, usage of parts or components not supplied by CDVI, failure to follow product instructions and guidelines, unauthorized changes to the CDVI product, shipping damage, failure to perform preventative maintenance, improper warehouse storage, or damage caused by peripherals or software or from other external sources.

30 DAYS MERCHANDISE RETURN POLICY
No merchandise may be returned for credit or exchange without the written authorization of CDVI. This authorization is obtained through CDVI’s RMA portal.
If we do not receive the product within 30 days of approval, the RMA will be considered cancelled after communicating with distributor.

WARRANTY REPAIR:
If any CDVI equipment becomes defective in material during the warranty period, CDVI will determine with you if the product defect is covered under warranty. CDVI, at its sole discretion,
may replace, credit, or repair the unit determined to be under warranty. You must get CDVI’s return authorization through the RMA Portal. Performance of any repair or replacement on product under warranty does not renew or extend the warranty period.
Distributor will pay for the shipping of the defective Product to CDVI. CDVI will then take charge of the replacement shipment.

• Upon arrival, products will be inspected and tested to verify reason of return.
• Product must have all its parts. This means that all CDVI kits must have all components included.
• Dead on arrival (DOA) must be reported within 5 days of reselling and proof is required (i.e. customer invoice)
• Products under warranty will not carry any charges, provided they are found to be faulty due to component failure- obvious misuse or abuse of the products will invalidate any warranty, and charges will be applied the same as out of warranty repairs.
any of the above conditions do not apply, then CDVI reserves the right to refuse the goods.
• Non-Defective Products: You are notified if, after examining and testing a returned product, CDVI concludes that the product is not defective. The product is returned to you, and you would be responsible for the freight charges associated with the return.
• Non-Warranty Repair: You may return a product for repair that is not covered by warranty only if you have received a preapproved RMA number from CDVI’s RMA Department. Labor costs and freight charges associated with non-warranty repair will be the sole responsibility of the customer. A standard repair fee, specific to the product, is charged for any product that is repaired outside of the warranty period. Repairs on products out of warranty also carry a 90-day warranty, effective the day that you receive the item after repair.

RE-STOCKING AND NOT NEEDED PRODUCTS
Only goods in their original unopened cartons and in resalable condition can be accepted for credit within 30 days of their purchase. A handling charge of 20% of the returned merchandise shall apply (minimum of 20$). Freight costs are customer’s responsibility. Only previously authorized goods will be accepted for credit. We reserve the right to refuse unauthorized return and have them returned at customer charge.
• Product must not have been opened or installed.
• Product must have all its parts. This means that all CDVI kits must have all components included.
• All packaging, fixing kits and instructions are as good as new.

SPECIAL ORDERS
Special merchandise ordered according to buyer specification will not be eligible for return or cancellation. (Unless faulty)

CLAIM FOR DAMAGES
In case of damage during transportation, CDVI will not accept any obligation or responsibility. All claims for damages must be submitted to the transportation company.

CLAIM FOR MISSING MERCHANDISE
Any claim for missing merchandise will not be accepted by CDVI, unless it has been submitted in writing and reported to our customer service department within three (3) days following receipt date of goods.

GENERAL PROCEDURE
• Distributor will contact CDVI’s RMA Department (rma@cdvi.ca) to get an invitation to the RMA portal.
• Distributor will create request through the RMA portal.
• An authorization for return (RMA number) will be emailed to Distributor.
• Distributor will clearly identify CDVI’s RMA number on box and documents.
• Distributor will be requested to supply to CDVI any pertinent data required (ex: proof of purchase)
• A credit, repair or replacement will be issued, following reception and verifications of goods.