logo

Mobile-PASS FAQ

  • I can’t find the ATRIUM BT app on Google Play or Apple Store.

  • How can I improve the unlock speed of a door? (Android Only)

  • How do I change the app’s default language?

  • The app is draining my battery, how to reduce battery usage?

  • The NFC doesn’t seem to work on my phone?

  • What is the pin beside the door for?

  • Why does the order of the doors on the homepage constantly change?

  • Why does the application ask me to create a password?

  • The ”Biometric” unlock mode is not showing up on my phone or is not selectable.

  • The ”Voice” and ”Automatic” unlock modes are not available.

  • The voice command doesn’t seem to work.

  • Doors are not unlocking.

  • The “Scan” unlock mode does not work.

  • How do I check if my phone has NFC and how do I turn it on?

  • The “Scan” unlock mode is not showing up on my phone or is not selectable.

  • I had to reset my phone to factory default. Did I lose my Mobile-PASS?

  • I uninstalled the ATRIUM BT app. Did I lose my Mobile-PASS?

  • Why is my Mobile-PASS not showing up or in pending mode after adding it into the ATRIUM BT app?

  • The link in my ”Your KRYPTO Mobile-PASS is Ready!” email isn’t working.

  • The Mobile-PASS activation by scanning my phone at a mobile-ready reader on site has failed.

More details about the 25 mobile credential license