CDVI Americas Technical Support

Available Monday to Friday, from 8am to 8pm Eastern Time.

Toll Free: 1-866-610 0102 ext. 1 or send an email to: support@cdvi.ca

Report a problem

Use this form to report suspected bugs on any of our products or services. You may want to read our privacy policy statement before filling in any other fields.

To assist us in providing speedy resolution of the problem please provide as much information as possible. The following check list may assist you in this process:

  • Was anything unusual happening or had just happened when the suspect bug occurred?
  • Have you just upgraded or changed any system or network software?
  • Have you just changed or upgraded your CDVI product or service?
  • When did this start happening?
  • How often does it happen?
  • Describe the behavior when the suspect bug occurs especially any LEDs that change or flicker. messages that appear.
  • What do you think is happening?
  • Always note the version number of software or firmware.

Remote Support Software

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Technical Support Team

Cosmin Florescu
Technical Support Manager

Cosmin provides effective technical assistance to users requesting help with the functionalities and features of the CDVI products.

Tel: 450-682-7945 ext. 222
Skype: CDVsupport3
Email: cosmin@cdvi.ca

Sébastien Manseau
Technical Support Specialist

Sébastien provides effective technical assistance to users requesting help with the functionalities and features of the CDVI products.

Tel: 450-682-7945 ext. 223
Skype: CDVsupport2
Email: smanseau@cdvi.ca

Emil Rancu
Technical Support Specialist

Emil provides effective technical assistance to users requesting help with the functionalities and features of the CDVI products.

Tel: 450-682-7945 ext. 224
Skype: CDVsupport4
Email: emil@cdvi.ca

Clayton Allenbright
Technical Support Specialist

Clayton provides effective technical assistance to users requesting help with the functionalities and features of the CDVI products.

Tel: 450-682-7945 ext. 225
Skype: CDVsupport6
Email: clayton@cdvi.ca